FAQs

To create a Digital Genesis Inc account, simply click on SIGN UP or Get Started, enter your Full name, any preferred username, e-mail address, and a secure password, and repeat the chosen password.
Then click on ‘Sign Up‘, go to your e-mail Inbox and verify your e-mail address.* Once you click on the verification link, it will automatically verify your email address for your mining account.
*In case you did not receive a verification e-mail, please also check your Junk/Spam folder. If you cannot find the e-mail in any of the folders, please go to the Genesis Mining ‘Login‘ page, enter the needed info to log in.

To deposit funds in your mining account is quick and simple. For your convenience, you may choose one of the several available deposit methods. To make a successful deposit please follow the steps below. Login to your account Click on the DEPOSIT button/option in the DASHBOARD section. Choose the deposit option And follow the steps to complete your transaction.

For security reasons, we do not disclose the exact location of our mining farms. We are operating several mining farms that are located in Europe, America and Asia. Electricity cost and availability of cooling are important, but not the only criteria.

We do not publish a list of pools we are using. Our main criteria for a good pool are: reliability, fee structure and reject rate. Going forward we will solo-mine a few coins (and pass the fee savings to our users!).
Our internal policy is: “be a good crypto citizen”. This means, that we will at least use two different pools (in some cases we use up to four) for each coin. This is to preserve the decentralized nature of the crypto networks! If we become aware that a pool is getting close to 50% share, we will switch away from it and use a backup instead.

Your deposit will be reflected immediately once it is confirmed on the blockchain network

It is always possible that mining hardware crashes, slows down or completely breaks. In all these cases, our algorithms ensure that other miners are allocated to the relevant pools to fully compensate for possible hashpower loss. This way our clients will not lose a second of mining time. We work 24 Hours 7 days a week 24/7.

To make a withdrawal request, click the WITHDRAW button at the top center of your account dashboard, input your withdrawal pin and the required details to withdraw.

Once we receive your withdrawal request we process immediately and send to your bitcoin wallet

No you cannot have more than one account.

At the first glance one might think that buying miner X is slightly cheaper than hosted mining. However, there are several “hidden” costs related to purchasing and maintaining a miner that changes the economy significantly:
Shipping costs: few merchants will cover this, but in most cases, they will charge you extra.
Customs dues / VAT: if it is an international delivery you will likely have to pay customs dues and VAT; generally this has a huge impact on the total cost of your mining equipment.
Delivery time: when you pay for your device you have to wait until the miner is packaged and shipped; if it is held up in customs this can take weeks. And during that time you cannot mine at all (“opportunity costs”). You have to wait and hope. And if the merchant has a stock shortage; it is you who has to wait. With Digital Genesis Inc you invest and get your profits. No delays!
Costs for additional equipment: when buying miners from larger retailers you often have to buy additional equipment like an extra PSU that matches the electricity specs for your country, control units, and specific shelves to store them efficiently. This adds up significantly to the overall price for hash power.
Setting the system up: when the device finally arrived you have to assemble and configure it. Beginners often underestimate the amount of work and technical knowledge that is needed to bring the device up and optimize its settings. People that used the first ASICs spend days and weeks on them. In monetary terms this costs you twice: (i) your time and (ii) lost mining opportunity.
Maintenance: hardware failures, outages, and crashes could lead to downtimes between seconds and weeks. If your unit breaks you have to return it and start from scratch (by the way: check the guaranteed time of your miner; it is often less than a year). With Digital Genesis Inc you have a guaranteed uptime of 100%: in case one of your units fails another unit will be switched over and start mining for you the very same second.
Electricity: having machines at home not only brings heat and noise but also increases your electricity bill; an important factor that many underestimate.
Please do not get us wrong: we do not want to discourage anyone from mining at home! We are often asked about prices and realized that many users do not know about all the hidden costs. If you compare the true costs, you will notice that our prices are very competitive. We want to provide you with the best possible mining experience so that you can focus on mining your favorite coins (and we take care of the rest).

Customer service is our highest priority! Making decisions is not only about having a good feeling but also about understanding the business concept in detail. Therefore, if you need any help, our agents are always available to assist you. Feel free to contact us anytime via our live chat, or email us at info@digitalgenesismining.com
We are looking forward to hearing from you.